2.5 stars across
3 reviews
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iGo elsewhere and can't get there fast enough
This review is for: iGObanking.com
Stay away from this bank if you want good customer service and any sort of control over your account. I have been with this bank for 2 years as my primary bank using their bill pay. I agree with everything the other reviewer said about their website. Horrible. It took almost 30 days to get all of my accounts set up because their system is so archaic and Customer service is only available 9-5pm EST M-F, so if you are on the West, you only have until 2pm. Even then, after all that effort I stuck with them because I was too lazy to move elsewhere. They have no overdraft, and if you make one mistake, their bill pay company Metavante will freeze your account for 5 business days which cancels all pending payments. Recently their system duplicated a payment which overdrew my account, but Metavante still won't unfreeze my account even though the bank asked them to because I have had 4 overdrafts in .... wait for it..... 2 years. And some of them were bank error with funds sitting in my savings and transferred to cover the error same day. Now suddenly I am locked out of my online account with no access at all and of course customer service isn't available because it's 3:30 PST. Not worth the aggravation. I just moved everything to Ally where they have overdraft, 24/7 customer service and equal interest rates. All of my accounts were set up in about 2 hours compared to 30 days with iGo. iGo elsewhere and can't get there fast enough.
Posted by emmashops -- June 6, 2011
No-Frills Online Banking, Terrible Website.
This review is for: iGOsavings
iGoBanking is an online bank run by Flushing Savings Bank. I have had an account here for approximately 2.5 years. I will admit that I was not expecting much from this bank, as I had not heard much about either them or their parent company. However, their interest rates were well above those of Brick & Mortar banks, and also above the industry average for online banks, so this was enough for me to give them a shot.
I have a savings account here, that I keep emergency money in, so I do not make frequent transactions. Thus for my purposes, the bank is perfectly suitable. However, for an online bank, I must admit their website is plain terrible. It's clunky, the behavior is inconsistent (sometimes it takes you to external sites), the interface is ugly, and it lacks much of the slickness that other online banks, such as SmartyPig or Ing Direct have. For a basic functionality like changing my address, something I should be able to do online, I have to call Customer Service during their business hours, every time I move, which is a complete pain. Transfers likewise take a while to go through.
That being said, they are FDIC insured, they have good interest rates, and since this is my emergency fund, and therefore I don't have much reason to visit their site on a regular basis, I'm happy enough to stick with them. If you need a bank for your primary bank account, and you need to do your daily banking and handle your bills online, I would not recommend it at all. The website is just too painful.
Posted by dangnat -- July 23, 2009
Disregard the silly website
This review is for: iGOsavings
iGOBanking has to have one of the most comical websites out there (my favorite image is the overgrown man-child on the tricycle), but despite it all, they seem to be a good bank.
I called up customer service to get a little more info on the account (using the 1800 # prominently displayed at the top of their homepage which I love). The woman I spoke with rattled off a lot of the standard info I'd expect with an internet account - soft credit check, nothing to mail in with the application, entirely online statements - but I was pleased with her answer to my questions about the ACH withdrawal limits. She conceded that yes, they are low by default - $15/trans, and $50k/month - but said if I just sent over an email before making a transfer, they would usually provide a temporary limit upgrade. That's a little bit more work than I'd ideally like to do, but it makes me think they might be working on a more permanent solution.
Finally - I love the fact that they're willing to provide me with rate alerts. Any bank that will willingly send me notifications of when they're reducing my earnings, has 2 things going for it. First, they honestly believe that they're going to consistently provide me higher rates, and Second, they're savvy enough to know how to manage a rate alert system which makes me comfortable that they won't accidentally delete my account!
Posted by samantha -- March 23, 2009
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