This review is for: Savings
Doral has a pretty frustrating website - there's a whole lot of flashy graphics and big buttons, but it's not very useful - it was really difficult to find any of the information that I was looking for - so a phone call to Doral was really a necessity just to get some account fundamentals.
The first time I called up Doral, I got sent right to voicemail. I assume that I must have called outside of normal business hours. The problem is that I couldn't find the business hours on the website, and the voicemail message didn't mention anything about the business hours either. I decided I'd just give it try the next day.
When I did call back, I managed to get someone on the phone, and although the woman that I spoke with was trying to be helpful, I was surprised by some of the things I found out. The big stand-out for me was a 30 day hold on deposited funds for new accounts! If a bank wants to try and lock down funds for an extended amount of time they usually do it with an early account termination fee - not an outright lockdown on my money.
In the end, I'm not even sure if the information she gave me was actually correct, but either way it's troubling that Doral is either 1) that restrictive, or 2) their Customer Service Reps are that misinformed on a fundamental account detail.
Posted by takethemoneyandrun -- March 20, 2009
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