Chase Bank - Savings

Average Score:

•   Not-so-happy with the Change from WAMU

  Nine months ago my thirteen-year-old son opened an account with WAMU as a means for saving a portion of his allowance. I was delighted. I had visions of him learning the importance of spending less than he makes, mowing lawns and accumulating wealth to pay his way through college. Okay, maybe not super-realistic visions, but happy thoughts none the less. All went well for many months. I have a checking account with WAMU, so whenever my son requested it, I would electronically transfer some money to his savings account. We're not super generous with allowance, but still, he managed to accumulate thirty to forty dollars. We opened the account with the understanding that it didn't pay much interest, but it was a safe place, away from the temptation to spend, and there were no account fees. We were told that the transition to Chase would be seamless and Chase would be honoring all the terms of WAMU accounts. Imagine my surprise, when I open an account statement and notice that Chase has begun charging five dollars a month in account fees. This has been going on for three months. My son's little nest egg is diminished by half! Well, needless to say, he has learned a valuable lesson. Don't trust banks! They will change the terms of your account with little notice and no provocation. We will go back to our credit union.

  Posted by temiprice -- July 12, 2009

•   Chase saved the day!

  Many years ago I had a checking and savings account with my local Chase bank. The Credit Union I was affiliated with, lured me away from Chase with over inflated promises. One day I was really in a bind and I needed help. It was the day before my daughters wedding and the flowers came in wilted and brown. She was devastated. Having spent my limit on the wedding already I did not have the extra cash needed to buy more flowers. I dug into the safe and pulled out a savings bond, and then proceeded to my credit union to get it cashed. They said they could not cash it for me. My heart sunk. I did not know what to do. Then I remembered that many many years ago Chase bank cashed a savings bond for me. I went back to that bank ashamed that I ever left, told them my situation, and humbly asked them if they could cash a savings bond for a non-member. They were wonderful to me. They cashed my savings bond and saved my daughters wedding. When they asked why I left, I could not even think of a good reason why.
  Now I am a customer once again and I must say that the service and the atmosphere is impeccable. There is coffee waiting for me at the door, and I am greeted with a warm hello. I have had questions about finances and about saving for the future. And each question was answered in a warm helpful manner. I recommend this bank to everyone. Customer service is what counts, It is nice to be with a bank with a heart.

  Posted by surveymail4397 -- June 29, 2009